Here’s a professionally written Shipping and Delivery page tailored for your website herotimestore.in. You can adjust the policies based on your actual shipping partners, delivery areas, and terms.
Shipping & Delivery Policy
At HeroTime Store, we’re committed to delivering your favorite anime merchandise to your doorstep quickly, safely, and affordably. Please review our shipping and delivery details below to know what to expect after placing your order.
📦 Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- Orders placed after 12:00 PM IST will be processed on the next business day.
- During high-demand periods (sales, festivals, new launches), processing may take slightly longer. We’ll notify you of any delays.
🚚 Shipping Time & Delivery Estimates
We ship across India through trusted courier partners like Delhivery, Bluedart, DTDC, and India Post.
| Location | Estimated Delivery Time |
| Metro Cities | 2–5 business days |
| Tier 2 & Tier 3 Cities | 3–7 business days |
| Remote/Rural Areas | 5–9 business days |
Note: Delivery timelines are estimates and may vary due to weather, courier delays, or unforeseen circumstances.
📍 Tracking Your Order
Once your order is shipped, you’ll receive an email and SMS with your tracking ID and courier partner details. You can also track your order from the My Orders section of your account dashboard.
🚫 Delivery Restrictions
- We currently only ship within India.
- Orders to P.O. boxes or military addresses may not be supported by all couriers.
- If your area is non-serviceable, we will reach out to you for an alternative solution or refund.
📦 Shipping Charges
- Free shipping on all prepaid orders over ₹499.
- A nominal shipping fee of ₹49 is applicable for orders below ₹499.
- Cash on Delivery (COD) is available at ₹60 additional charge.
🔁 Delivery Issues
If you experience delays, missing items, or receive a damaged product:
- Contact our support team at theherotimes@gmail.com or use the Contact Us page.
- For faster resolution, include your Order ID, contact number, and a brief description of the issue.
🕐 Delayed or Lost Shipments
If your order hasn’t arrived within 10 business days, please contact us. We’ll work with the courier to resolve the issue or offer a suitable resolution.
Still have questions?
👉 Reach out to us anytime at theherotimes@gmail.comor on Instagram @herotimestore