We’re here to help – whether you’re chasing an order, want to suggest a new anime drop, or just want to say hi.
Reach out to us anytime, and our support team will get back to you as soon as possible (usually within 24–48 hours).
📩 Email Support
For order updates, returns, exchanges, or general questions:
support@theherotimes@gmail.com
🛍 Order & Shipping Inquiries
If you’ve already placed an order and want to check the status or report an issue, please include:
- Your order ID
- The email/phone number used
- A short description of the issue
📦 Returns & Exchanges
To request a return or exchange, drop us a mail within 7 days of receiving your product. Make sure the item is unworn and in original condition.=
📣 Collaborations & Partnerships
Want to collaborate, feature your art, or bring your anime brand into our world? We’re all ears:
collab@theherotimes@gmail.com
💬 Social Media
You can also message us directly on:
- Instagram: [Herotime Store]
- Twitter/X: [herotimestore]
- Facebook: [Herotime Store]
- YouTube: [Herotime Store]
- Whatsapp: [Herotime Store]
🕒 Support Hours
Monday – Saturday: 10 AM – 8 PM
(Closed on Sundays & public holidays, but anime never sleeps.)
Thanks for being part of the Herotime universe.
Your journey is just getting started. ✨